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SHIPPING AND REFUND POLICY
We do not ship outside of the United States or US Territories.
We do our best to have all packages shipped out of our Fulfillment center within 1-3 business days (Monday-Friday) of your payment processing successfully. The time (in addition to fulfillment time) that it takes your package to get to you depends on the shipping method you choose at checkout:
USPS Mail Services
UPS Mail Services
Sales are shipped FOB origin
Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase.
If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped.
We offer free shipping for domestic orders over $80 which will be sent using USPS First class shipping. If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout.
Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.
Shipping costs are non-refundable.
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.
You can return most unopened, unused products within 7 days of receiving it.
We do not guarantee delivery or order quality/completion if you are using a mail forwarding service. We will not be able to reimburse you for any issues that could result from them tampering with, stealing, or losing your order!
Email us at firstname.lastname@example.org to let us know that you will be returning your product within the 7-day time limit and request an RMA authorization and return shipping address.
Once you receive your RMA and shipping instructions from us, ship your product using USPS. UPS at this time restricts shipping hemp only to licensed and vetted hemp farms and processors. We encourage you to use trackable methods and insurance for high value shipments over $75. We cannot guarantee that we will receive any returned items. Upon receipt of the unused, unopened return, we will issue a refund, less any shipping fees if your order included free shipping. Please allow 7-10 business days for the refund to post to your statement.
Exchange for Damaged or Defective Products
If you have received a damaged or defective product, please email us at email@example.com. We will be happy to refund or replace your purchase.
Delayed / Lost Packages
Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package. You can reach UPS at 866-PICK-UPS.
For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.
If you would like insurance please use Priority Mail which does come with either $50 or $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS/UPS service issues must be directed to USPS/UPS. MOTHERFLOWER™ cannot resolve issues on behalf of USPS or UPS
We are not responsible for any package being stolen off your doorstep or mailbox.
Coupon Codes and Discount Codes
Coupon codes and discount codes are NOT eligible for refunds and cannot be applied retroactively once an order is placed. If a code is not valid it has either expired or was mistyped.
If you wish to receive our newsletter which occasionally contains coupon codes you can sign up through the pop-up window on motherflower.co Please do not email our customer service team to request codes, when codes are available they are published in the newsletter.